Rules and Regulations for Online Payment
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1. Hotel Reservation
For hotels which accept online payments, please reserve three days in
advance. Remember to provide the correct guest name, as this will be used
upon check in.
2��Online Payment[More...]
Please select your preferred online payment method when reserving your
room. Ctrip will contact you to confirm availability after we have
received payment and checked with the hotel. If you decide to prepay with
cash, please bring the money to our offices in Shanghai, Beijing,
Guangzhou, Hong Kong or Shenzhen after we have sent you a confirmation
letter. If we don't receive payment within three days of sending the
confirmation letter, your reservation will be automatically cancelled.
Ctrip bears no responsibility if you are not allowed to check in.
3��Upon Check In
Check in to the hotel with the same name as you used for the reservation.
Please pay all expenses besides the room rate when you check out. Ctrip
bears no responsibility if you are not allowed to check in because of
using a different name.
4. NO-SHOW
Ctrip will charge one night's hotel fee as a penalty. (Not apply for
oversea hotels and during the special period such as Chinese New Year,
local exhibition etc. The penalty will depend on the hotel rules.)
5. Cancellation
If you inform us of the cancellation 3 working days before the check in
date, we will not charge you any penalties. If you cancel 1 working days
before the check in date, you will be charged a fee of 50% of one night's
cost. If you inform us of the cancellation on the check in date, you will
incur a one night's fee. (Not apply for oversea hotels and during the
special period such as Chinese New Year, local exhibition etc. Penalty
will charge depend on the hotel order)
6. Postponing
If you wish to postpone your check in date, please inform us 48 hours
before your original date. We will charge or refund the room fee
according to your new length of stay. If you want to bring your check in
date forward, please inform us 72 hours before your new check in date. We
will charge or refund the room fee according to your new length of stay.
7��Alterations
If you want to change the room type or the hotel that you have reserved,
please cancel your previous reservation and make a new one.
8��Checking Out Ahead
After checking in to the hotel, should you wish to check out before your
pre-arranged date, please inform us with written note 24 hours
beforehand. If, due to an emergency, you can't contact us, please get a
written note from the hotel. We will refund the whole amount according to
your stay. Ctrip will not provide refunds unless the guests provide valid
evidence.
9��Method of Refund
Ctrip refunds through a credit card company if your prepayment was made
via credit card. For those who prepaid in cash, the refund will be in
cash. Guests will pay all related fees if the refund was due to them.
Charges will be 4% of the total amount refund. The credit card company
may take up to 3 months to make the transfer.
10��Cash prepayment
All cash prepayments should be sent to our offices in Shanghai, Beijing,
Guangzhou, Hong Kong or Shenzhen. Ctrip is not able to collect money.
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